WEBINAR | OCTOBER 28

Returns Done Right: Protecting Profits While Winning Loyalty

Returns don’t have to be a trade-off between happy customers and healthy margins.

During this session, ecommerce experts from leading retailers will share their experiences and practical advice on developing a returns strategy that drives loyalty without sacrificing margins.

Tuesday, Oct 28, 2025 | 11 a.m. - 12 p.m. EST (4 - 5 p.m. BST)

This event is closed for registration!

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Why this webinar matters

Online returns are a colossal $890 billion problem, with online returns making up about a third of that. Meanwhile, reports show abusive returns have surged 64% year-over-year (Jan 2024 → May 2025).

It’s high time to stop treating returns as a “cost of doing business” and instead use them as a competitive edge.

Join the webinar session on October 28th, to hear directly from ecommerce leaders who are rethinking returns to win lasting loyalty while keeping profit loss in check.

What you’ll learn:

Best practices for preventing returns from happening in the first place
How to deliver frictionless returns to good customers (including instant refunds)
Smart ways to protect profits from abuse without hurting customer experience
Which metrics to use to measure the effectiveness of your returns strategy

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